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1. How do you verify credit card data in such a short amount of time? The major credit card companies have developed high speed authorization gateways to support both retail merchants and online retailers. We are using the internet to access these authorization gateways and give three to five second responses to our credit card queries. 2. Do I have to have internet access at the site? Yes. WashVerify requires a “live” internet connection in order to verify card data. In most instances, your local phone service company will be able to provide an ADSL connection for under $50/month. In the instances where ADSL is not available, IDSL, ISDN, Fixed Wireless, Satellite, or Cable are other acceptable options. 3. Can I use a dial-up internet connection? When you consider the cost of a dedicated phone line and dial-up internet service provider, there isn’t much cost savings in using a dial-up account. It is better to use a broadband connection that is designed to be “always-on” even if it costs more than dial-up. However, for those rare locations where a broadband internet connection isn’t available, WashVerify can operate over a dial-up internet connection. We have special “watch-dog” software that will monitor the dial-up account and re-connect if it is dropped. In order to use WashVerify with a dial-up account, a special waiver will need to be signed by the car wash owner. 4. Can I use my own computer I already have at the car wash? Each WashVerify credit card server is an industrial grade computer that has wide temperature tolerances and has undergone extensive testing to ensure that there will be no compatibility issues. 5. Can I use the WashVerify computer to run other software I use at the car wash? Think of WashVerify as an automated, stand alone card processing system. Don’t jeopardize your ability to generate increased sales by installing third party software onto the WashVerify System. 6. I see professional installation is available within 200 miles of Denver. What if I live outside this radius? WashVerify was designed from the ground up to be easy to install. To install it in car wash bays, you will need to pull shielded, category-5 cable from each car wash bay to a central location inside your equipment room. Terminate the CAT5 cable with standard RJ-45 connections on each end, and you are nearly done with the install! Mount the card reader on (or next) to your existing coin box, plug the card reader into the CAT5 cable, connect the coin pulse wires to your existing coin acceptors, and you’re done in the bay. Plug the other end of the CAT5 cables into the bay interface box, and your installation is now complete. If you don’t feel comfortable doing this kind of work, contact a local electrician or computer network company, and they should be able to run and terminate the wires for a very reasonable fee. 7. What if I don’t have room on my existing coin boxes for the card reader? No problem. You can mount the card reader next to the coin box using a special stainless steel mounting plate. 8. Why is WashServer $5,000 extra? We wanted to provide our customers with only the equipment and software they need and will use. If you are only interested in accepting credit cards, and don’t have time to use the marketing potential of WashServer, then just purchase WashVerify. However, if your car wash is subject to new competition or if you want to increase your customer base, then WashServer is a great tool to market your wash to new customers. 9. Are there any fees associated with using WashServer? After your first year of service, there will be a $25 monthly maintenance fee. This fee covers daily site back-ups, server maintenance, and server traffic. If you have over 1,000 active cards, this fee may increase. 10. I don’t understand the value of WashServer. Please explain. How do you market your car wash now? Do you give free tokens? Do you give flyers out telling your customers to redeem the flyer during a fixed time that you or an attendant will be on-site? Do you do any marketing at all? WashServer allows you to give free or discounted washes away very economically. You can generate one time use bar code labels that you can affix to business cards, plastic cards, postcards, or door hangers to market your car wash. Additionally, you can sell Prepaid car wash “credit-cards” that are preloaded with any dollar amount you want. Sell a prepaid car wash card, and that customer will be locked into your wash! You can also define a WashServer code as a “Wash-a-week™” card. You can preset any value, and every Monday that card will reset back to that initial value through the expiration date. (For example, sell a $5 Wash-a-week™ card for the year 2005. This card has a retail value of $260 [52 weeks * $5]. Discount that card down to $200, and you’ve locked in that customer to your wash for a year. You receive the money upfront, and each week the value of that card decreases whether or not the customer uses your services!
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